MYRALA Herbs & Nature takes stringent measures to ensure that every product delivered to our customers reaches them in perfect condition. However, in rare cases, a product may be damaged during transit, have a manufacturing defect, or an incorrect product may be delivered.

1. Returns, Replacements & Refunds
We will accept a return or replacement request only in the following cases:

The product was damaged during transit.


The product has a manufacturing defect.


An incorrect product was delivered.


In such cases, MYRALA Herbs & Nature will provide a replacement at no additional cost or issue a refund, subject to the terms mentioned below.

Time Limit: Return or replacement requests must be raised within 5 days of receiving the order. Requests received after this period may not be accepted.


How to Request a Return or Refund
To request a return, replacement, or refund, please email us at Myralaherbs@gmail.com with the following details:

Order Number


Reason for the return/replacement/refund


Clear photographs of the product


A photograph clearly showing the batch number


A copy or photo of the invoice


Photographs of the outer packaging (if the product was damaged during delivery)


Note: We reserve the right to verify the issue before approving any return or replacement.

2. Product Condition for Returns
Once a return request is approved, the product must be returned in its original packaging with the following intact:

Original seal


Product labels


Visible batch number


Intact barcode


Original box and packaging materials


Invoice (wherever applicable)


Products that have been opened, used, tampered with, or returned with damaged/torn packaging may not be eligible for a return or replacement.

Important: Please do not send any product back without receiving written confirmation from MYRALA Herbs & Nature. Products returned without prior approval may be rejected.

3. Return Pickup Process
Once your return request is approved, our logistics partner will arrange a pickup of the product.

Pickup generally takes 4–7 business days, depending on the delivery location and logistics availability.


The replacement or refund process will strictly begin after the returned product is received and inspected by our team.


4. Replacement Policy
If the product qualifies for a replacement, MYRALA Herbs & Nature will arrange for a replacement product, subject to stock availability.

Replacements are generally dispatched within 5–7 business days after the returned product is received and verified.


If the replacement product is unavailable and the customer has already made payment, we will process a refund for the eligible amount.


5. Refund Policy
If your refund request is approved, the refund will generally be initiated within 5–7 business days after the returned product has been successfully received and verified by our team.

Prepaid Orders
For payments made via credit cards, debit cards, UPI, net banking, wallets, or other online payment methods, the refund will be processed back to the original payment method. After the refund is initiated, it may take an additional 2–3 business days for the amount to reflect in your account, depending on your bank.

Cash on Delivery (COD) Orders
For eligible COD orders, the refund will be processed through a bank transfer or other available digital refund methods.

Our team will request the required bank or payment details from the customer.


Refunds are initiated within 5–7 business days of receiving and verifying the returned product.


Please allow an additional 2–3 business days for the funds to reflect in your account.


6. Can I Return a Product for an Exchange?
Once an order has been successfully delivered, we do not accept returns or exchanges for reasons such as a change of mind, incorrect selection, or personal preference.

Replacements are strictly reserved for:

Incorrect products delivered.


Products damaged during transit.


Verified manufacturing defects.


7. Products Not Eligible for Return
A return or replacement request will not be accepted if:

The product has been opened or used.


The original seal is broken or tampered with.


The product was damaged due to improper handling or storage after delivery.


The original packaging, label, barcode, or batch information is missing.


The product is returned without prior approval from our team.


The request is made after the specified 5-day return window.


8. Damaged Deliveries
If your package appears heavily damaged, leaking, opened, or tampered with at the time of delivery, please contact our Customer Care team as soon as possible.

Please provide clear photographs and videos of the unboxing, the package, and the product. We strongly recommend keeping the original packaging until your complaint has been fully resolved.

9. Cancellation Policy
Before Dispatch: An order may be cancelled before it has been processed or dispatched, subject to our current order-processing status.


After Dispatch: Once an order has been processed or shipped, cancellation is no longer possible. In such cases, the customer must follow the applicable return/replacement procedure after the item is delivered.


10. Policy Updates
MYRALA Herbs & Nature reserves the right to modify, update, or amend this Cancellation, Returns & Refund Policy from time to time to ensure it remains accurate and up to date. Any changes will become effective immediately once the revised policy is published on our website. We recommend reviewing this page periodically.

11. Contact Us
For any questions regarding cancellations, returns, replacements, or refunds, please reach out to us:

Email: Myralaherbs@gmail.com


Website: Myralaherbs.com


Our customer support team reviews all eligible requests on a case-by-case basis and is here to assist you.