MYRALA Herbs & Nature aims to provide a simple and customer-friendly shopping experience. Please review our policy below regarding order cancellations, returns, replacements, and refunds.

1. Cancellation Policy
Before Dispatch: Orders can be cancelled before they are dispatched by contacting our Customer Care team.


After Dispatch: Once an order has been dispatched, it cannot normally be cancelled.


If an eligible cancellation is processed, the refund will be initiated within 2–5 business days. The actual time for the amount to reflect in your account may vary depending on your bank or payment provider.

Note: MYRALA Herbs & Nature reserves the right to cancel orders in cases of suspected fraud, incorrect information, pricing errors, or a violation of our website Terms & Conditions.

2. Returns & Replacements
Returns or replacements may be accepted in cases such as:

A damaged product was received


The wrong product was delivered


The product has a manufacturing defect


There is leakage or a tampered seal upon delivery


Time Limit: Return or replacement requests must generally be raised within 5 days of delivery.


How to Request a Return/Replacement
To request a return or replacement, please contact our Customer Care team with the following details:

Order ID


Reason for the request


Clear product photographs or video (especially for damaged or leaking products, showing both the product and packaging)


Batch number


Invoice or order details


Important: Products must be returned in their original packaging with seals, labels, and barcodes intact.

3. Non-Returnable Products
Returns may not be accepted if:

The product has been used or tampered with.


The original packaging, labels, or seals are missing.


The product has been damaged after delivery due to improper handling or storage.


The return request is made after the applicable 5-day return period.


The product is returned without prior approval from MYRALA Herbs & Nature.


4. Return Pickup
After a return request is approved, the product will be collected through our logistics partner.

Pickup generally takes 4–7 business days.


Refunds or replacements will strictly be processed after the returned product is received and successfully verified by our team.


5. Refund Policy
For eligible refunds, MYRALA Herbs & Nature will generally process the refund within 2–5 business days after receiving and verifying the returned product.

Prepaid Orders: Refunds will normally be processed back to the original payment method.


Cash on Delivery (COD) Orders: Refunds may be processed through a bank transfer or another suitable digital method after receiving the required bank details from the customer.


Please allow an additional 2–3 business days for your bank or payment provider to reflect the refunded amount in your account.

6. Replacement Availability
Replacements are subject to product stock and availability. If an approved replacement product is unavailable, an eligible refund will be processed instead.

7. Partial Returns
If an order contains multiple products, an eligible return or replacement may be requested for individual items, subject to the applicable return conditions mentioned above.

8. Changes to This Policy
MYRALA Herbs & Nature may update this Cancellation, Returns & Refund Policy from time to time. Any changes will become effective immediately once published on our website.

9. Contact Us
For any cancellation, return, replacement, or refund-related queries, please reach out to us:

Email: Myralaherbs@gmail.com


Website: Myralaherbs.com


Our Customer Care team is here to ensure a smooth and hassle-free resolution to your queries.