At MYRALA Herbs & Nature, we respect your privacy and are committed to protecting the personal information you provide while using our website, purchasing our products, or communicating with us.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, contact us, or otherwise interact with MYRALA Herbs & Nature, we may collect information such as:
Personal Information
Depending on how you interact with us, this may include:
- Full name
- Mobile/telephone number
- Email address
- Billing and shipping/delivery addresses
- City, state, and PIN code
- Order and purchase details
- Customer support communications
- Information voluntarily provided through forms, reviews, feedback, or surveys
We only seek information that is reasonably necessary for the relevant purpose.
Payment Information
Payments made through our website may be processed by third-party payment gateways. MYRALA Herbs & Nature generally does not directly store complete credit/debit card numbers, CVV numbers, UPI PINs, passwords, or other sensitive payment authentication information. Payment information is collected and processed by the relevant payment service provider according to its own privacy and security practices.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website
- Approximate location information
- Website interaction and usage information
This information may be used for website functionality, security, analytics, performance improvement, and fraud prevention.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies. These technologies help us:
- Remember your preferences
- Keep products in your shopping cart
- Understand website traffic and improve performance
- Measure advertising campaigns and provide relevant marketing
- Detect fraudulent or suspicious activity
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
4. How We Use Your Information
MYRALA Herbs & Nature may use your information for purposes including:
- Processing, confirming, and delivering your orders
- Providing customer support and responding to enquiries
- Managing your account
- Processing returns, replacements, cancellations, and refunds
- Sending order and delivery updates
- Improving our products, services, website functionality, and user experience
- Preventing fraud and unauthorized transactions
- Maintaining website security
- Conducting analytics and business operations
- Sending promotional communications where permitted
- Complying with applicable legal and regulatory requirements
We will use personal data for lawful and specified purposes and seek consent where required by applicable law. India’s DPDP framework emphasizes clear notice and informed consent for processing personal data.
5. Marketing Communications
If you have provided appropriate consent or where otherwise permitted by applicable law, we may contact you through email, SMS, WhatsApp, telephone, push notifications, or other digital channels.
These communications may include information about:
- New products, offers, and discounts
- Promotions and product launches
- Educational or wellness content
- MYRALA updates
Opting Out: You may request to stop receiving promotional communications at any time. However, even if you opt out of marketing communications, we may still send essential transactional communications such as order confirmations, shipping updates, payment notifications, and information relating to your purchases.
6. Sharing of Personal Information
MYRALA Herbs & Nature does not sell your personal information to third parties for their independent commercial use.
We may share necessary information with trusted service providers when required to provide our products and services, including:
- Payment gateway providers
- Courier and logistics partners
- Website hosting and technology providers
- Customer support, marketing, and analytics service providers
- Fraud prevention and security providers
- Professional advisors
- Government authorities or law-enforcement agencies where required by law
Such sharing will be strictly limited to what is reasonably necessary for the relevant purpose.
7. Third-Party Services
Our website may use third-party services and platforms, including payment gateways, analytics providers, advertising platforms, social media services, and logistics providers.
These third parties independently process information according to their own privacy policies and terms. MYRALA Herbs & Nature is not responsible for the privacy practices of independent third-party websites or services. We recommend reviewing their privacy policies before providing information directly to them.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, loss, disclosure, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee the absolute security of information transmitted or stored electronically.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Completing transactions and providing customer support
- Maintaining business and transaction records
- Resolving disputes and preventing fraud
- Meeting legal, tax, accounting, regulatory, or other applicable obligations
When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law and the circumstances of the request, you may have rights relating to your personal information, including the ability to:
- Request information about the personal data we process about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Request assistance regarding your privacy-related concerns.
- Raise a grievance regarding the processing of your personal information.
Where consent is the basis for processing, applicable Indian data-protection law provides for the withdrawal of consent, subject to the legal consequences of such withdrawal. To exercise applicable rights, please contact us using the details provided below.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children in violation of applicable law. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
12. External Links
Our website may contain links to third-party websites, social media platforms, payment services, or other websites. We are not responsible for the privacy practices, security, content, or policies of third-party websites. You should review the privacy policy of any third-party website before providing personal information.
13. Social Media
MYRALA Herbs & Nature may operate or maintain accounts on social media platforms. If you interact with us through social media, the relevant platform may collect and process information according to its own privacy policy. Your interactions with us on such platforms may also be visible to other users depending on your privacy settings.
14. Fraud Prevention & Security
We may use personal and technical information to identify, investigate, and prevent:
- Fraudulent orders or unauthorized transactions
- Abuse of promotional offers or account misuse
- Website attacks or other unlawful/suspicious activities
We may share relevant information with payment providers, logistics partners, security providers, or competent authorities where reasonably necessary.
15. Changes to This Privacy Policy
MYRALA Herbs & Nature may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements. Any updated version will be published on this page with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
16. Grievance & Privacy Contact
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
- Email: Myralaherbs@gmail.com
- Website: Myralaherbs.com
We will review and respond to privacy-related requests in accordance with applicable law.
17. Consent
By using our website and providing personal information to MYRALA Herbs & Nature, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law, we will seek consent through an appropriate notice or consent mechanism. Where consent is withdrawn, we may continue processing information where permitted or required by applicable law, including where necessary to complete an existing transaction or comply with legal obligations.
18. Governing Law
This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India. Any dispute relating to this Privacy Policy shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.
MYRALA Herbs & Nature reserves all rights not expressly granted under this Privacy Policy.



