At MYRALA Herbs & Nature, we understand that safe and timely delivery is an important part of your shopping experience. We work with trusted logistics and courier partners to ensure that your products are carefully packed and delivered to you in perfect condition.

We use suitable packaging materials and strict quality checks to help protect our products during transportation.

1. Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your payment.

The applicable shipping charges may vary depending on:

Order value


Delivery location


Product weight and dimensions


Packaging requirements


Delivery service selected


Other applicable logistics considerations


Note: Free shipping offers, if available, will be subject to the specific terms and conditions of the relevant promotional offer.

2. How Does the Delivery Process Work?
Once you place an order with MYRALA Herbs & Nature, the following steps take place:

Your order is received and processed by our team.


The products are quality-checked before dispatch.


Products are securely packed using appropriate packaging materials.


The package is handed over to our trusted logistics/courier partner.


The courier partner transports and delivers the package to the shipping address you provided.


Once the order is dispatched, you will receive shipping and tracking information via the contact details provided during checkout.


We make every reasonable effort to ensure that your order is processed and dispatched promptly.

3. How Are MYRALA Products Packaged?
MYRALA Herbs & Nature takes reasonable care to ensure that products are securely packaged before dispatch. Depending on the product, packaging may include:

Protective wrapping


Bubble wrap or other cushioning material


Suitable inner packaging


Strong outer cardboard packaging


Additional protection for fragile products (such as glass bottles)


Our packaging is designed to minimize the possibility of damage during transportation.

Important: If your package arrives visibly damaged, opened, leaking, or tampered with, please contact our Customer Care team as soon as possible and provide photographs/videos of the package and product.


4. Where Do We Deliver?
MYRALA Herbs & Nature currently aims to deliver products across India, subject to courier serviceability.

Delivery availability may vary depending on the PIN code, courier partner, product, and other logistical considerations. You can check delivery availability by entering your PIN code during the shopping or checkout process (where this feature is available).

Certain remote or restricted locations may have limited delivery availability.

5. Can I Track My Order?
Yes. Once your order has been dispatched, we will provide tracking information through the email address, mobile number, SMS, WhatsApp, or other contact details provided by you.

The tracking information may include:

Order number


Tracking/AWB number


Courier partner name


Shipment status


Estimated delivery information


You can use this tracking information to check the current status of your shipment. Please note that tracking information may take some time to become active after the package has been handed over to the courier partner.

6. How Long Will Delivery Take?
Delivery timelines may vary depending on your delivery location, PIN code, courier availability, and other logistical factors.

As a general estimate, orders are usually delivered within 2–7 business days after dispatch.


Remote locations, difficult-to-service areas, holidays, weather conditions, transportation issues, operational disruptions, or other unforeseen circumstances may result in additional delivery time.


The estimated delivery date shown at checkout or in your order confirmation is an estimate and not an absolute guarantee. MYRALA Herbs & Nature will make reasonable efforts to ensure your order reaches you as quickly as possible; however, we are not responsible for delays caused by circumstances beyond our reasonable control, including third-party logistics delays.

7. Order Processing & Dispatch
Orders are generally processed during our regular business days. After successful order confirmation and payment verification, we aim to dispatch eligible orders within 24–48 business hours, subject to product availability and operational conditions.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time. In case of unexpected delays, we will notify you using the contact details provided.

8. Delivery Attempts
Our courier partner will attempt delivery at the shipping address provided. They may contact you by phone, SMS, or other communication methods to coordinate the delivery.

If delivery cannot be completed because:

No one is available to receive the order


The address is incorrect or incomplete


The customer is unreachable or refuses delivery


The customer requests repeated rescheduling


…the courier partner may make additional delivery attempts according to their operational policy. If all delivery attempts are unsuccessful, the package will be returned to our warehouse.

9. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address, including:

Full name


House/Flat/Shop number


Street/locality


City, State, and PIN code


Valid mobile number


MYRALA Herbs & Nature will not be responsible for delivery failures caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an incorrect address after placing an order, please contact our Customer Care team immediately. We will try to update the address before dispatch, but changes may not be possible once the order has been shipped.

10. Delivery of Multiple Products
If an order contains multiple products, we may dispatch them together or in separate shipments depending on stock availability, warehouse operations, packaging requirements, or logistics considerations. If your order is split into multiple shipments, you will receive separate tracking information for each.

11. Damaged or Tampered Package
If you receive a package that appears damaged, opened, tampered with, leaking, torn, or heavily crushed, please take clear photographs/videos of the package before opening it.

Contact MYRALA Herbs & Nature Customer Care as soon as possible with:

Order number


Photographs/videos of the outer package and the product inside


Invoice/order details


Batch number (where applicable)


Please do not discard the product or packaging until the issue has been reviewed and resolved. Eligible claims will be handled according to our Return, Replacement & Refund Policy.

12. Delivery Confirmation
An order is considered delivered when the courier partner records a successful delivery at the shipping address provided. If you believe an order has been incorrectly marked as delivered, please contact us immediately so we can investigate the matter with our logistics partner.

13. Cash on Delivery (COD)
Cash on Delivery (COD), where available, may be offered for selected locations and orders. COD availability depends on:

Delivery PIN code


Order value


Product availability


Courier serviceability


Previous order history


MYRALA Herbs & Nature reserves the right to restrict or discontinue COD availability for certain orders or locations at our discretion.

14. Delayed Delivery
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Weather conditions or natural disasters


Transportation disruptions or strikes


Public holidays or government restrictions


Courier operational issues or high order volumes


Incorrect address information or remote-area restrictions


In such situations, our team will make reasonable efforts to assist you and coordinate with the logistics partner.

15. Free Gifts & Promotional Products
If a promotional offer includes a free gift or additional product, it will be shipped subject to product availability and the terms of the applicable promotion. Free gifts are not eligible for separate replacement or refund unless specifically stated in the promotional terms.

16. Changes to This Shipping & Delivery Policy
MYRALA Herbs & Nature reserves the right to modify, update, or change this Shipping & Delivery Policy at any time. Any changes will become effective once the updated policy is published on our website. We recommend checking this page periodically for the latest information.

17. Contact Us
If you have any questions regarding shipping, delivery, tracking, damaged packages, or your order, please contact our support team:

Email: Myralaherbs@gmail.com


Website: Myralaherbs.com


Our Customer Care team will make every reasonable effort to assist you with your delivery-related concerns.